Q: How can I experience Sweet Land now that performances are cancelled?

A: Visit stream.sweetlandopera.com for more details.

Q: I have already purchased the stream, but when I try to play it, Vimeo just brings me back to the trailer page?

A: For those of you who have already purchased the stream and are experiencing technical difficulties getting access to it, one of our teammates has figured out this workaround:

1. Open the Firefox browser. If you don't already have it, you can download it for free.
2. Using the Firefox browser, go to Vimeo.com, press 'login' and enter in your account details.
3. Hover over the smiley face icon on the upper right-hand corner.  This should bring up a menu bar. Scroll down the menu bar to “Purchases.” This should take you to a new screen that should show Sweet Land in your library (if you've already purchased it).  Hover over the Sweet Land image, and click on the “Watch Now” icon that appears. This will take you to a new screen that opens the Sweet Land streaming page.
4. Scroll to the bottom of the Sweet Land streaming page, and you should see both tracks available for streaming.  Click “Watch Now” to the right of whichever track you want to view, and it should load above.

Q: I donated my tickets to a cancelled performance. Do I get the stream for free?

A: If you have already purchased the video stream and/or if you've donated your tickets for a performance that was cancelled, you should be able to access the video by visiting stream.sweetlandopera.com and putting in the access code that was emailed directly to you by Vimeo or The Industry's box office.

Q: I pre-ordered the video and I'm ready to watch it. What do I do?

A: You should have received an access code via email. Visit stream.sweetlandopera.com, type in that code, and you should be all set.

Q: I didn't receive an access code. What should I do?

A: If you pre-ordered or donated your tickets and did NOT yet receive an access code, please email sweetland@theindustryla.org for assistance.

Q: I'm having technical issues with Vimeo — how can I solve them?

A: Please go to Vimeo's Help Center or contact Vimeo directly.

Tickets

• Tickets are non-refundable.
• The performance is outdoors and will take place rain or shine. There will be no late entry.
• There are two Sweet Land “tracks.” Each track features a different story, with different music and different cast members. Both tracks offer a complete experience and feature music by both composers and both writers.
• The box office will assign your track.
• If you wish to see both tracks, you must purchase your tickets for separate days (which you can do in the same transaction or in a different transaction). 
• The ticket for the second show each night is discounted to reflect timing and comfort only for an outdoor performance — there is no difference between the two performances, they are the same.
• If you return for another performance, the box office will know which track you experienced only if you were the ticket purchaser and will automatically assign you the opposite track.
• If you were not the ticket purchaser (meaning we do not have your name on file), please let us know which track you saw in the comments section at check-out and we will automatically assign you the opposite track.
• If you are coming to see a specific artist, please notify us in the comments section at check-out.
• There are 250 $25 tickets available thanks to the generous support of D. Stuart Meiklejohn, Vera R. Campbell Foundation, and Fariba Ghaffari. These tickets are designed to increase accessibility for community members, students, and artists. Please contact boxoffice@theindustryla.org for availability.
• At check-in, please show your ticket located in your confirmation email. No need to print, we can look at this up from your device.

Performance

• As of March 13, 2020 performances of Sweet Land have been canceled due to COVID-19
• This performance is for ages 13 and over. Sweet Land is a visceral exploration of intense themes in an immersive setting and therefore may not be appropriate for younger audiences.
• The performance is 85 minutes long.
• Dress and pack for an outdoor, mobile experience: layers, weather-appropriate clothing, closed-toe walking shoes, and rain jacket and umbrella if needed. Bulky bags, blankets, and food will not be permitted.
• You’ll be on the move or standing for almost half of the performance. Each track requires getting in and out of seats and crossing uneven, possibly muddy ground.
• If you have mobility concerns, please contact us at boxoffice@theindustryla.org for special access.
• Read the “Know Before You Go” email in detail (sent 48 hours ahead of the performance) for further instructions.

Location and Arrival

• The box office is located along Baker St on the northeast end of the park. Look for Sweet Land signs along the paved path.
• You will receive a detailed map and directions in your “Know Before You Go” email (sent 48 hours ahead of the performance). 
• Please arrive 30 minutes before your performance time. 
• Free parking is available in the outer grounds along N Spring St. Navigate to 1500 N Spring St, Los Angeles, CA 90012 and use the entrance at Sotello Street and N Spring St to access the general parking. Additional street parking is available along the Southeast side of N Spring Street. Please check all posted street and parking signs.  Parking is a 3-4 minute walk to the Box Office.
• Please note that there is no parking along Baker St. Help us respect our neighbors by not double parking or parking illegally.
• It is an 18-minute walk from the Metro L (Gold) Line Chinatown Station to the box office. 
• The rest of the park will close at 6 pm. There will be no other access to the Park after 6 pm. 
• No pets or smoking allowed at the Park.